Shipping is currently available in Canada and in the United States.
In Canada, shipping is free for orders over $150. The shipping fee is $12 for orders under $150.
In the United States, the shipping fee is $20.
Refunds & repairs
We will repair defectuous items up to 3 months of purchase. The customer is responsible for all costs associated with the shipping of the item for repair. We have a repair service for our products at a competitive price once the guarantee is over.
All our items are handmade on order for each customer. We do not issue refunds unless an item is defective.
For exchanges, please contact us within 10 days of reception. The customer is responsible for all costs associated with the shipping back to our studio.
We suggest you insure your item for return through the carrier of your choice and send us the tracking number at firstname.lastname@example.org.
For all repairs, exchanges and questions, please write us via e-mail at email@example.com. We reserve the right to deny returns and exchanges of certain items. Please note that all custom gold orders are not exchangeable.
All items are made by hand on order. It can take up to 12 business days before shipping an order. We will send you a notification when your item has been shipped.
For international customers, you can expect to receive their order between 7 - 14 business days, unless they are delayed by Customs. For domestic orders, it can take up to 3 - 5 business days.
Any taxes, duties, fees, etc. upon delivery are the responsibility of the buyer.
Variance in the stone
Please note that the Cinderlite is a synthetic matter that is the result of an industrial process. We carefully chose the darkest stones out of the lot but it can happen that some stones present some variations in color ranging from dark green to charcoal grey. We also select the most compact, dense ones but some of the stones can also present micro bubbles that won’t affect the quality of the stones. We believe that this only adds to the uniqueness of the product.
Softness of the Cinderlite
Our Cinderlite stones are unique. We're proud of our stones. However, it's important to know that they are a "softer" stone. In general, we recommend being gentle with your jewelry, follow the tips on the Care and Repair page, and be mindful not to hit them against something hard by mistake. Damaged Cinderlite stones are not uncommon, so keep in mind that our customer service is here for you, however we are not responsible for broken stones. We offer stone replacements for a reasonable repair fee. We also offer polishing, resizing, and prong tightening of our products.
Upside-down heart collection
Each heart of the collection Upside down heart is unique.The facets are obtained randomly and are deliberately shiny and raw at the same time. This is what makes our hearts so vibrant and perfectly imperfect.
Please note that our CG Bands are not resizable. We can exchange our CG bands in sterling silver for another size. However, we unfortunately cannot exchange or resize our CG bands in gold because we make them on order only. Please make sure that you order the right size. Our team will be happy to assist you if needed.